Sharon S. Richardson Community Hospice Named 2021 Hospice Honors Recipient

October 2021

Hospice honors

Sharon S. Richardson Community Hospice (SSRCH) has been named a 2021 Hospice Honors recipient by HEALTHCAREfirst, a leading provider of billing and coding services, CAHPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

“Hospice Honors recipients are industry leaders in providing quality care and constantly seeking ways to improve,” said Ronda Howard, Vice President Revenue Cycle and CAHPS at HEALTHCAREfirst. “We are honored to be aligned with such high performing agencies like Sharon S. Richardson Community Hospice and we congratulate them on their success.”

Award criteria were based on Hospice CAHPS survey results for an evaluation period of October 2019 through September 2020. Award recipients were identified by evaluating performance on a set of 24 quality indicator measures. Performance scores were aggregated from all completed surveys and were compared on a question-by-question basis to a National Performance Score calculated from all hospices contained in the HEALTHCAREfirst’s Hospice CAHPS database. Hospice Honors recipients include those hospices scoring above the HEALTHCAREfirst National Performance Score on 20 of the evaluated questions. SSRCH achieved 23 quality indicator measures in which it was above the National Performance Score.

“We are honored to have received Hospice Honors during a time period that presented many challenges due to COVID-19.  It is a true credit to the expertise, dedication and resiliency of our hospice team in providing high quality care. These honors are based on the direct feedback received from those who have experienced our care firsthand.  We are grateful for the trust our community has placed in us for their end-of-life needs,” said Eric Tetzlaff, SSRCH administrator.

About Sharon S. Richardson Community Hospice

Sharon S. Richardson Community Hospice began its mission in 2007 to meet the physical, emotional and spiritual needs of patients with life-limiting conditions and their families. SSRCH is an independent, non-profit hospice and palliative care provider proudly serving the people of Calumet, Fond du Lac, Manitowoc, Ozaukee, Sheboygan and Washington counties.  View


HEALTHCAREfirst enables home health and hospice providers to streamline and optimize their business through cloud-based software solutions and services. Thousands of agencies use HEALTHCAREfirst’s CAHPS surveys, billing, coding and OASIS review, and advanced analytics services to streamline business efficiencies, simplify CMS compliance, expedite reimbursement and improve patient care. HEALTHCAREfirst is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD). Visit or and follow @HEALTHCAREfirst on Twitter.